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Central Texas Rural Transit District – City And Rural Rides Commitment to Civil Rights.

Central Transit Rural Transit District (CTRTD) hereby gives public notice that it is CTRTD’s policy to assure full compliance with Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, and related statutes and regulations in all programs and activities. Title VI requires that no person in the United States of America shall, on the grounds of race, color, or national origin, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving federal financial assistance.

Any person who believes they have been aggrieved by an unlawful discriminatory practice under Title VI has a right to file a formal complaint with CTRTD. Any such complaint must be in writing or by phone and filed with CTRTD Title VI Coordinator within one hundred and eighty (180) days following the date of the alleged discriminatory occurrence. Title VI Discrimination Complaint Forms may be obtained from this office at no cost to the complainant by calling 1.800.710.2277. You may file a complaint by calling 325.625.4491ext. 227, or 1.800.710.2277, via email to carrmgrs@cityandruralrides.com, or by mail to: P.O. Box 712, Coleman, Texas 76834.

This notice is to be posted in the offices of CTRTD, on CTRTD website (www.cityandruralrides.com) and on all transit vehicles. A copy of the Title VI Program is available in its entirety on the CTRTD website.

Title VI Policy and Complaint forms are available in English and Spanish.

To download the Title VI complaint form please click here

CTRTD does have a Public Participation Plan, including information about outreach methods to engage minority and limited English proficient populations (LEP). The plan is an attachment as part of the Title VI Program approved by the CTRTD Board of Directors, which governs activities of the District. CTRTD has no non-elected committees and councils.

Title VI Complaint Procedure

Every effort will be made to obtain early resolution of complaints at the lowest level possible. The Title VI Investigator will make every effort to pursue a resolution of the complaint. Initial interviews with the complainant and the respondent will request information regarding specifically requested relief and settlement opportunities.
Any individual, group of individuals or entity that believes they have been subjected to discrimination on the basis of race, color, or national origin, as prohibited by Title VI nondiscrimination provisions by CTRTD, may file a written complaint. A formal complaint must be filed within 180 calendar days of the alleged occurrence, or when the alleged discrimination became known to the complainant. The complainant must meet the following requirements:

    • a. Submit the complaint in writing and signed by the complainant(s).

    • b. Present the date of the alleged act of discrimination (date when the complainant(s) became aware of the alleged discrimination; or the date on which that conduct was discontinued or the latest instance of the conduct).

    • c. Present a detailed description of the issues including name(s) and job(s).

Allegations received by fax or email will be acknowledged and processed, but a signed, original copy of the complaint with the identity(ies) of the complainant(s) and the intent is required to be mailed to CTRTD to be able to process it. Allegations received by telephone will be put into writing and provided to the complainant for confirmation or revision before processing. A complaint form will be forwarded to the complainant for him/her to complete, sign and return to CTRTD for processing.

CTRTD will process all complaints that are completed and submitted in a timely manner. Once the complaint is received, CTRTD will review it to determine if CTRTD has jurisdiction. Complaints will be reviewed for:

    • a. Allegations involving discrimination based on race, color, or national origin;

    • b. Allegations involving a program or activity of a federal funding recipient, sub-recipient, or contractor;

    • c. The complainant(s) acceptance of reasonable resolution based on CTRTD’s administrative authority.

A complaint may be dismissed if the Complainant requests the withdrawal of the complaint; fails to respond to repeated requests for additional information needed to process complaint; and/or cannot be located after reasonable attempts.

All Title VI complaints are to be sent to the Title VI Coordinator. The Title VI Coordinator will investigate the complaint. If the complaint is found to be valid, immediate measures will be taken to resolve the complaint. If the Title VI Coordinator finds the complaint to be invalid, it will be turned over to the General Manager. If the General Manager agrees with the Title VI Coordinator, the complainant will be notified that the complaint does not have merit.

If the complainant disagrees with CTRTD’s response, the complainant may appeal the response by submitting a written appeal to the General Manager/CEO.

If the complainant is dissatisfied with the response or resolution to the complaint they may also file a complaint with the Texas Department of Transportation (TxDOT) or with the Federal Transit Administration (FTA) within 180 days of the alleged offense. If you would like to file with TxDOT, please send a written complaint to TxDOT Public Transportation, 3712 Jackson Avenue, Building 6, 5th floor, Austin, Texas 78731. If you would like to file with FTA, please send a written complaint to FTA Region VI, 819 Taylor Street, Room 8A36, Fort Worth, TX 76102.

A listing of Title VI complaints and/or lawsuits must be kept. This must include the date of the investigation, lawsuit, or complaint was filed; a summary of the allegation(s); the status of the investigation, lawsuit, or complaint; and actions taken by CTRTD in response to the investigation, lawsuit, or complaint. Any Title VI complaints or lawsuits must be included with the Title VI submission to FTA.

To download the Title VI Policy in it's entirety please click here



© 2015 All rights reserved.

Central Texas Rural Transit District

P.O. Box 712     Coleman, TX 76834     (800) 710-2277      (325) 625-4491